Heathrow T5 problems caused by bug in security system

Posted by frann on March 28th, 2008 at 01:52pm

Heathrow’s new Terminal 5 was yesterday in chaos, as baggage got stuck in the system, leading to backlogs and long delays for travelers trying to collect their bags. The problem was caused by a malfunctioning security system which was supposed to allow baggage handlers into the airport - so there were way too few handlers actually available to deal with everything.

A spokeswoman said that they were now working on the backlog, but that teething problems were to be expected with an operation of this size. “We hope people won’t be waiting for bags longer than usual,” she said - a sentiment echoed by anyone using the terminal for their journey today, I’m sure.

A new requirement has been introduced at this terminal for passengers to pass through security checks at least 35 minutes before take-off. Anyone failing to meet this schedule - even if only by a few seconds, and for whatever reason - will be denied access. Since check-in desks have been replaced by computers, there’s no chance of talking someone into letting you through, either - no matter who you are.

The only airline using the new terminal is BA, so if you’re travelling with another carrier, you don’t need to worry about this new setup for now, though it’s only a metter of time before the system is rolled out across the whole airport.

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